Shipping & Delivery
We aim to make order delivery information clear before you purchase. Delivery availability, estimated timelines, shipping charges and tracking options are shown at checkout or communicated through our customer support channel where applicable. Delivery estimates can vary by destination and operational conditions.
Before you order
Delivery availability for your PIN code, the estimated timeline and any shipping charge are shown at checkout before you pay. If a charge applies it is itemised separately — it is never folded into the product price.
After you order
You will receive a confirmation with your order reference. Where a tracking method is available for your shipment, we share it through the same channel. Keep the order reference handy for any query.
What can change a delivery estimate
- Distance and serviceability of the delivery PIN code.
- Public holidays and regional closures.
- Weather and transport disruptions outside our control.
- Address or contact details that need confirming before dispatch.
For help with an order, contact our support channel with your order reference.
Frequently asked questions
Do you deliver across India?
Serviceability depends on your PIN code and is confirmed at checkout. If we cannot deliver to your area yet, contact us and we will tell you about retail availability instead.
How long will my order take?
The estimate for your address is shown at checkout. It is an estimate, not a guarantee — distance, holidays and weather all affect it.
My order has not arrived. What should I do?
Contact us with your order reference and we will check its status. If a shipment is confirmed lost in transit, we will resolve it under our returns and refunds policy.